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Dear Verizon--Thanks for Nothing

Verizon: Paying Politicians to Rule the Air (g...Image by watchingfrogsboil via Flickr

Dear Verizon,

Just a quick note to thank you for crediting my Mifi account in the amount of $267 and for terminating the 2-year extension of my Verizon contract. I am especially appreciative that you did this for me given that I never actually authorized the purchase of a Blackberry (a Blackberry, of all things--the horror!) using my Verizon account.

It would have been nice if you were able to provide me with more information about the fraudulent activity on my account aside from "We think it was an inside job." Whatever that means. And, from the standpoint of the person who was the subject of said fraud, it was disconcerting, to say the least, when your fraud representative informed me that it would be 2-3 months until the "fraud team" would be able to advise me as to the specifics of this fraud, on the off chance that they were actually able to figure out how it occurred. 

Unfortunately, "all we know right now is that it occurred via our website" isn't very reassuring and provides me with no direction in terms of how to go about preserving my identity in the interim. Did someone provide my date of birth? My social security number? My Verizon account password? My mother's maiden name? Where was the person located who authorized this purchase? What was the person's name? Or did an employee simply access my account via your system and authorize the purchase internally? 

It makes a difference, you know. And, apparently, you guys don't have a clue.

So, thanks for nothing.

Oh and while I'm at it, thanks for failing to adequately train your employees regarding how individual Verizon accounts work. 

Once I learned of the fraud, I requested that the ability to make purchases using my account be turned off. I was advised: 1) by Customer Service rep #1 that I would have to talk to the credit department 2) by Customer Service rep #2 that she turned it off, and then a few days later 3) by a Fraud Services rep that it wasn't turned off and if I chose to turn it off, I would have to pay my monthly Mifi bill in in CASH at a Verizon store.

So, as it stands, despite my wishes to the contrary, equipment purchases can still be made using my account, which was recently fradulently accessed for that very purpose.

FYI, I was advised that my Mifi account contract expires next month. Guess what I'm going to do once it expires? 

Thanks again Verizon. You guys rock!

Sincerely, 

Niki Black

 

 

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